Highly skilled and experienced hospitality worker with exceptional customer service and communication skills.
Strong work ethic, attention to detail, and ability to work well under pressure, with a passion for providing exceptional guest experiences. Proven ability to work effectively independently and as part of a team, with a positive attitude and commitment to excellence.
Education:
- Bachelor’s degree in Hospitality Management, XYZ University
- Certificate in Food and Beverage Management, ABC Institute
Career:
- Hotel Receptionist, XYZ Hotel (2019-present)
- Greet and check-in guests, handle reservations and inquiries and ensure the smooth operation of the front desk.
- Achieved a 95% guest satisfaction rate and was awarded “Employee of the Month” twice.
- Restaurant Server, ABC Restaurant (2017-2019)
- Provided excellent customer service, took orders, and served food and beverages to guests.
- Consistently achieved high sales and received positive feedback from customers.
- Banquet Server, DEF Banquet Hall (2015-2017)
- Worked in a fast-paced environment to set up and serve food and beverages for significant events.
- Ensured that guests had a pleasant experience and received high-quality service throughout the event.
Hospitality Skills:
- Excellent customer service and communication skills
- Ability to work well under pressure and in a fast-paced environment
- Knowledge of food and beverage service and hospitality management
- Attention to detail and strong organizational skills
- Ability to work effectively both independently and as part of a team
Technologies:
- POS systems
- Microsoft Office Suite
Languages:
- English (mother tongue)
- Ukrainian (fluent)
Why Hire Me:
- With my strong work ethic, exceptional customer service skills, and extensive experience in the hospitality industry, I am confident that I would be an asset to your team.
- My passion for providing exceptional guest experiences, attention to detail, and ability to work well under pressure make me an ideal candidate.